Experiences from the introduction of AI services from a business perspective

This session deals with actual (as employed) experiences regarding the introduction of two AI-based services, automatic valuation of cars and chats with customer service. The focus is on the introduction and the business consequences rather than the choice of technology.

Areas that will be affected are:

• information gathering to be able to set up AI
• Taking into account regulations such as GDPR
• How to communicate with relevant staff who might see their jobs threatened
• How to staff an AI project Unforeseen consequences and traps are also discussed, eg what happens when an AI is exposed to irony